We would not be going just to pick up the laptop but there are enough other benefits next weekend for us to make a trip to our home property, Bossier City, La. If exceptions are being made for some customers, then the policy should be consistent for all who request one.Īnyone heard about the Las Vegas 'renewal' event yet?Īnyone heard about the Las Vegas 'renewal' event yet?I like the idea about being able to pick up the laptop within 30 days. Though many of the gifts offered prior to 2015 were a bit lame, at least you had 12 months to order what you wanted, then have it delivered directly to your home or office.Ĭustomers rightly feel they’ve earned this computer – even though it’s an out-of-stock model that Caesars probably picked up for a fraction of the original retail price.

While Total Rewards’ “spin” on this computer (and last year’s Galaxy tablet) is that these are not replacing what was formerly the annual Seven Stars gift, essentially they are. Still other special arrangements were made for some players who requested an exception. In the Philadelphia/Atlantic City market, players who couldn’t attend the event to which they were invited were allowed to attend the alternate’s event, i.e., someone invited to the AC event could attend the Philadelphia event and vice versa. Others were told that if they didn’t attend the renewal event, they could not get the laptop at all.

Some players who were unable to attend the event to which they were invited were told they had up to 30 days to pick up their laptops from the Total Rewards Center.

Once again, the annual Seven Stars renewal event giveaways – this year, a Dell laptop – are causing headaches and generating ill will.

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